The current limitations of the PeopleSoft Human Capital Management (HCM) system, including issues with data quality, inefficiencies due to manual processes, and underutilized functionalities, significantly impact user experience.
These issues cause frustration and increased workloads for users, as they often resort to time-consuming manual methods or external tools to compensate for the system's deficiencies. This raises the risk of errors and diverts time from more strategic tasks. For those in roles involving workforce management and decision-making, the lack of reliable data and streamlined processes leads to delays and potential inefficiencies in resource utilization and planning.
This project promises to substantially enhance the user experience by reducing manual tasks, improving data reliability, and optimizing the system's functionality. A more cohesive and efficient system will enable users to focus on higher-value activities, with improved data quality and system capabilities facilitating better decision-making and workforce management.
The project's phased approach, prioritizing issues based on their importance and available resources, aims to tackle the most critical user experience issues, ensuring immediate and significant improvements in the system's usability and effectiveness. This transformation is expected to benefit the daily operations of individual users and contribute to the overall organizational efficiency.