»25Live FAQs

What is 25Live?

25live is Chapman University’s web-based scheduling system.  25Live enables authorized members of the Chapman community to view event information and to simultaneously request the use of University space, equipment and services 24 hours a day, seven days a week from any computer with internet accessibility.

How do I get my 25Live login?

Attending a 25Live training session is required before a login can be issued.  Once you have attended a training session a login will be created for you.  You may contact the Service Desk at (714) 997-6600 to retrieve your login information.  Please allow 1 working day after your training for your login to be created. 

How do I change my password?

Go to the top right on the 25Live home screen.  Next to your username you will see “Preferences”.  Click on “Preferences” and a small drop-down menu will appear.  Click on “Change your Password”.  The password must be at least 6 characters.

I have forgotten my password, how can I get a new one?

You may contact the Service Desk at (714) 997-6600 to have your password reset. 

Why does 25Live appear to be running slowly?

The browser used to access 25Live can affect performance.  The recommended browsers are Mozilla Firefox, Google Chrome, or Apple Safari.

I am trying to request a location that doesn’t appear to be in 25Live.  What should I do?

It may be that the location you are trying to request is unavailable on the date/time that you are requesting.  Also, while all locations are in 25Live, not all locations are available to request by all users.  Some locations require special approvals or accommodations.  Please contact the Event Scheduling Office to obtain more specific information.

25Live says nothing is available, is that right?

Please make sure that you are logged in.  If you are logged in then yes, there is nothing available that matches the criteria that you have entered, i.e. date, time, capacity.

How do I create a recurring event?

You may submit an event with multiple dates as long as the dates you are requesting are all within the same semester.  In the Event Date and Time Field make sure that your start and end date is the same.  The Same Day box should always be checked.   You will have the option to add recurring dates in the “Event Repeats?” drop down menu.  Select “Repeats Ad Hoc “ to select additional dates for your request. 

What is my Event Reference ID?

Each event request submitted in 25Live will be assigned an Event Reference ID.  This number is specific to your event.  The Reference ID will include the year, a hyphen and 6 letters.  It is important that you keep the Reference ID for your event.  This number is the best way to keep track of your event whether you are checking your event in 25Live or contacting a resource department regarding your event.

How can I check the status of my event?

You can check the status of your event at any time in 25Live.  From the home dashboard go to the Quick Search box and type your Event Reference ID into the Event Search Tab.  You can then check your event status and any pending assignment/approval requests.  You can also contact the Event Scheduling office either by email eventscheduling@chapman.edu, phone (714) 744-7061, or Argyros Forum 302 during office hours (M-F, 8am – 5pm) to check the status of your event.  Please be sure to have your Event Reference ID. 

How do I cancel my event?

Please email the Event Scheduling Office at eventscheduling@chapman.edu with a request to cancel.  Please be sure to include your Event Reference ID

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