» Services in the Residence Halls

All residential students have access to the many resources and services offered in the residence halls. Please browse the sections below and contact us if you have questions about how to take advantage of these services.

+ - Maintenance and Facilities Work Requests

If you would like to request that a facilities or maintenance issue be addressed, you need to complete a Facilities Work Request. Please include as much detail as possible in your request so that the Facilities staff member will know exactly what the problem is in your room/apartment/house. The time of completion depends on the severity of the issues they are currently responding to.

For emergency situations (such as plumbing issues, leaking pipes, electrical hazards, broken windows or doors) that could cause safety/health risks or property damage, call Public Safety immediately. Provide the dispatcher with all the pertinent information, including your housing assignment and the exact nature of the problem, and they will contact the necessary Facilities staff member to respond to your emergency. 

Note: For a clogged toilet, please try to plunge the toilet yourself first. If that does not work, complete a Facilities Work Request and contact Public Safety (if after hours).

+ - Holiday Airport Shuttle Service

During the Thanksgiving and Winter holiday breaks the Office of Residence Life and First Year Experience will provide shuttle service for residential students free of charge to John Wayne/Orange County Airport (SNA). Students must reserve a seat on the shuttle online to use the shuttle service.

+ - Cable TV

All campus residence hall rooms and apartments receive basic cable service. You will need a digital television to receive channels on your TV. If you experience problems with your cable service, contact Telecommunications team via the Service Desk.

+ - Computer/Internet Access

High speed Internet service is available in all campus residence halls and apartments through Ethernet connections in the rooms and wireless access throughout the campus. Public access computers are located in Henley Hall (1st floor study room) and in Sandhu Residence Center (2nd floor across from the elevator). If you need assistance, contact the IS&T Service Desk.

+ - Davis Community Center

The first floor of the Davis Community Center houses a lounge area, laundry room, and a student package room. In addition, the Office of Residence Life & First Year Experience is located on the second floor.

+ - Dining Services

All students who live in the residence halls are required to have a meal plan, which is included in the cost of room and board (students living in apartments are not required to have a meal plan). Students use their ID card in order to be admitted into Randall Dining Commons or to access their Panther Bucks at campus eateries. Please review our dining information for details on meal plan options.

+ - Henley Basement

The Henley Basement consists of Doy’s Place snack shop, music practice rooms, a media room with comfortable chairs and a TV, John Biggs Conference Room, as well as billiard, foosball and ping pong tables. Students may also use the laundry facilities and fitness room, and enjoy the sounds coming from the Chapman Radio studio. If you are interested in reserving a room for a club/organization, please contact the Henley Hall Office.

+ - Laundry

Laundry machines, operated by WASH Laundry, are located in all residence halls, the Harris Apartments, and on the first floor of the Davis Community Center. Payment for washing machine and dryer use is made using the funds on your CU Services Account, which you will access using your student ID card (no quarters are needed). You can add money to your account by using a Value Transfer Station in the Davis Community Center, Henley basement laundry room, visiting the Cashier's Office in the Bhathal Student Services Center or online with your Chapman University eAccount.

Please follow the instructions for using the machines that are posted in the laundry rooms. Chapman University and its vendors are not responsible for clothing damage due to misuse or overloading. If you experience problems using one of the machines, please contact us.

To check the status and availability of the washers and dryers on campus, please see our LaundryView application.

+ - Lockouts

If you are locked out during normal business hours, you can contact your hall office or the Office of Residence Lif & First Year Experience. After business hours, please visit your hall office for assistance. During late night or weekend hours, call Public Safety.

+ - Lounges

Most residence halls contain lounge areas with comfortable furniture and TVs and students are encouraged to use them for studying, relaxing, talking with friends, and watching TV. In addition to student lounges, study rooms are located in North Morlan (3rd floor), Glass Hall (2nd floor), Sandhu (2nd, 3rd, 4th floors), and every floor in Pralle-Sodaro Hall and Henley Hall.

+ - Mail and Package Services

Every student living on campus has a campus mailbox number. If you did not receive a mailbox assignment, cannot remember it, or have lost your mailbox key, please contact us. The replacement fee for a lost key is $40. Mail should be addressed using the following format in order to avoid a delay in delivery or return to sender.

If you live in the residence halls or Harris Apartments:

[Your Legal Name]

Chapman University 


One University Drive 

Orange, CA 92866

If you live in the Davis Apartments:

[Your Legal Name]

625 North Grand Apt #

Orange, CA 92867

If you live in the Panther Village: 

[Your Legal Name]

Panther Village

3101 W Chapman Avenue [insert four digit mailbox number]

Orange, CA 92868


Please be aware that you may be sharing a box with at least one other student. Residents are asked not to remove any mail that is not addressed to them.

Student Packages

If you live in the residence halls or Harris Apartments, your packages will be held in either of our package rooms, located in the Davis Community Center (on the first floor) and Sandhu Residence Center (near the Doti Struppa Rockwall). You will receive multiple email notifications from University Services notifying you of when your package has arrived on campus, when it has been processed and is ready for pick-up at your respective package room, and a final email after you have picked up your item from the package room. It may take up to 48 hours from the point that it arrives to campus to be ready for pick up at our package rooms.

Due to limited storage space for student packages, any items shipped should be no larger than 19"x19"x19" and should weigh no more than 35 lbs. Do not ship any items prior to receiving your housing notification and mailbox number. More information regarding mail and package procedures will be sent to students prior to their arrival on campus, including, but not limited to, their four digit mailbox number.

If you live in the Davis Apartments, your mail is processed directly by the U.S. Postal Service and your package will be delivered directly to your door.

If you live in the Panther Village, your mail will and packages will be received and sorted by staff members at that location.

Missing Mail & Packages

If you believe that you are missing an item of mail please let us know this information by filling out the missing mail form. Please also be sure that you file a claim with the United States Postal Inspectors so that they can go about investigating your claim. If we become aware of any information regarding your mail we will contact you.

If you believe that you are missing a package please fill out the missing package form. Once we receive the form our office will do our best to process the request and respond to you within 24 business hours.

+ - Masson Family Beach Club

The newest addition to the residence life area is the Masson Family Beach Club. Located between the volleyball court and Glass Hall, the pool and fire pit are open from 9:00 AM - 9:00 PM for student use. Students access the pool using their Chapman ID and must remember to follow the policies of the Student Conduct Code at all times. The Panther Pool is not available to be reserved for private use by a student or student group.

+ - Parking

A parking permit is required for any vehicles parking in the residence hall parking lots. Please review Parking Services information for details on specific parking permit costs and designated parking areas. Failure to register your vehicle could result in a parking citation and/or towing your vehicle.

+ - Volleyball and Basketball Courts

An outdoor volleyball and basketball court is available for students to use recreationally across Pralle-Sodaro and Henley Halls on Center Street. If you are interested in reserving a court for a specific program, please contact the Henley Hall Office.

+ - Phone

Our residential rooms, in Henley, Pralle-Sodaro, Morlan, Glass Hall, Sandhu, Davis and Harris come equipped with a phone line for students to use. Please bring your own phone to plug into the phone jack. Phone lines are not available at Panther Village. If you have any questions regarding the phone service, please contact the Telecommunications team via the Service Desk.


To check the status and availability of the washers and dryers on campus, please see our LaundryView application.