»Delinquent Student Account FAQs

A collections hold will stop your access to request registration, transcripts and diplomas.  If any charge remains unpaid past the current term the student account is forwarded into collection status, with a restriction of a collection hold.

Additional steps to remove a collection hold:

• If you have been awarded Financial Aid (including: Loans, Grants, or Scholarships) and it has not yet been posted to your account, please     contact the Office of Financial Aid for more information. Also ask about alternative loans they may be able to help.

• If you are expecting a Graduate Fellowship from a department or an organization, please contact your academic department or the organization for assistance.

• If you are missing Tuition Remission funds please contact Yesenia Castillo in the Human Resource department to verify the receipt of your tuition remission forms.

• If you are missing Tuition Assistance or Veterans benefits, please contact your certifying officer for assistance or go to the below website.

            www.va.gov

       Contact the University Collections Office to make arrangements to pay the balance due, or discuss the collections hold, as follows:

• By email: trang@chapman.edu (include your name, Chapman ID #, use your Chapman email,)
• By fax: (714) 744-7995 (include your name, Chapman ID #, use your Chapman email,)
• By Phone: (714) 997-6649  
• In person:

No your monthly statement will be sent to your mailing address. All e-bills notifications will stop, but you can still see your statements online. 

Please keep in mind that while you are set up on a payment plan with the collections office the “Current Monthly Payment” listed on your monthly statements do not pertain to your plan. The full amount due on your statement or your monthly payment amount listed on your Letter of Intent pertains to your account only.