»ePay/eBill Frequently Asked Questions
+-What are eBills?
eBills are online student billing statements that display the same information as the traditional paper billing statements. For example: charges for tuition, fees, and housing; credits; and payments. eBills are a new feature within Chapman ePay and can be accessed through WebAdvisor's Make a Payment/View Monthly Statements link, under View Accounts. For Parents, you may view accounts through your Authorized Payer link.
+-Can I continue to receive paper bills?
Monthly statements will automatically be posted in “Chapman ePay, View Accounts” and you will receive an e-mail notification informing you when they are available. Paper copies will no longer be sent by mail. You, as a student, may choose to continue to receive a paper bill by checking the appropriate box through WebAdvisor/Chapman ePay’s Make a payment link, under User Preferences. Parents or other Authorized Payers will not have this option; only the student can make this change
+-I did not receive a bill in the mail. Where did you mail my bill?
Effective July 2005, paper bills were discontinued. An eBill notification will be sent to you via your Chapman email account each month for all items/services billed to your student account. The eBill notification directs you to log into your secured online account to print and view your account activity and monthly statement. Students - You must view/print your eBill through WebAdvisor, Make a Payment/View Monthly statements to connect to Chapman ePay. Parents - You can also view/print your student's eBill through Student Resources, Chapman ePay, Pay Online for Parent.
+-Will I receive a bill on my account?
We are pleased to introduce a new eBill. This brand new system will allow you to receive your billing statement online through WebAdvisor's Make a Payment/View Monthly Statement link. It will also provide the ability to pay online from the statement you are viewing. This new system will make the billing and payment process much more convenient for you and your family. In addition, the system will allow you to have access to your monthly billing statements online at any time. You can provide access to your parents or other individuals that may need access to your student account through the Authorized Payer in Chapman ePay.
+-As a student, how do I obtain access to the Chapman ePay/eBill system?
Accessing Chapman ePay is easy, simply log into WebAdvisor. This requires your user name and password. Select the Make a Payment/View Monthly Statements link and follow the prompts. For questions or assistance with this process, please contact the Chapman ePay Help Desk at (714) 997-6838.
+-What are the notes at the bottom of the new statement?
The Notes section will list any restrictions, holds and financial aid comments regarding your student account. Please read them carefully
+-How can I add an authorized payer to my account?
If you would like someone else to have access to View and/or Pay your bills, simply add them on as an Authorized Payer in Chapman ePay. When authorizing a payer in Chapman ePay, you are releasing financial and other academic information to those users.
To add an authorized payer, log in to Chapman ePay, and select the Authorize Payers option on the left side of the page then follow the prompts to add an authorized payer. You will want to add a secondary email address in the Secondary Notification Address area under User Preferences so that they too can receive email notifications that the newest monthly billing statement is available.
+-Who can add an authorized user?
A student must set up all authorized users through webadvisor.
+-Why won't you give me information regarding my child's account? I pay the bill.
A federal law under the Federal Educational Rights to Privacy Act (FERPA) requires that students provide authorization to the Student Business Services’ Office by completing the responsible party section on the Tuition and Fee Master Payment Contract before we can release financial information to anyone. We understand that many parents, spouses, or other individuals pay or need to discuss charges on a student's account. To assist communication between other individuals and Chapman University, each student must complete and deliver the Tuition and Fee Master Payment Contract to the Student Business Services’ Office which signifies who may be allowed to receive the specific financial and some academic information relating to a student’s account.
+-Why do I get an error when I enter the amount I want to pay online?
When entering in the amount to pay online, do not enter dollar signs or commas. Enter numbers and a decimal point followed by cents (Ex. 2250.00 or 10516.25).
+-How do I pay an amount different than the "Current Account Balance" or "Amount Due?"
Select one of the buttons and enter the amount you are paying in the box to the right. Select the green continue button. Make sure to verify that the amount you entered carries over the following page.
+-I made a payment online. When will my account balance reflect the payment?
Payments are posted and recorded into the student accounting system immediately upon submitting your payment.
+-Who do I contact if I need assistance with the ePay/eBill system?
Please contact the Chapman ePay Help Desk at (714) 997-6838.
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Quick Facts
- Access your account 24/7 from any internet connection.
- View or print previous invoices for up to 6 months.
- Authorized third-party payers (i.e. parents, sponsors, etc.) can submit payments on your behalf
- Have Chapman ePay announcements, payment confirmations, etc., sent to a second email address.
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