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Frequently Asked Questions:

eBILL
What are eBills?
Can I continue to receive paper bills?
I did not receive a bill in the mail. Where did you mail my bill?
Will I receive a bill on my account?
As a student, how do I obtain access to the Chapman ePay/eBill system?
What are the notes at the bottom of the new statement?

ePAY
What credit cards does Chapman ePay accept?
Why are credit card payments assessed a service charge?
How can I add an authorized payer to my account?
Why won't you give me information regarding my child's account? I pay the bill.
As a student, how do I obtain access to the Chapman ePay/eBill system?
Why do I get an error when I enter the amount I want to pay online?
I made a payment online. When will my account balance reflect the payment?

What are eBills?
eBills are online student billing statements that display the same information as the traditional paper billing statements.  For example: charges for tuition, fees, and housing; credits; and payments. eBills are a new feature within Chapman ePay and can be accessed through Web Advisor's Make a Payment/View Monthly Statements link, under View Accounts.  For Parents, you may view accounts through your Authorized Payer link. 
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If a home computer is not accessible, can I continue to receive paper bills?
Monthly statements will automatically be posted in “Chapman ePay, View Accounts” and you will receive an e-mail notification informing you when they are available. Paper copies will no longer be sent by mail. You, as a student, may choose to continue to receive a paper bill by checking the appropriate box through WebAdvisor/Chapman ePay’s Make a payment link, under User Preferences.  Parents or other Authorized Payers will not have this option; only the student can make this change.
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I did not receive a bill in the mail. Where did you mail my bill?
Effective July 2005, paper bills were discontinued. An eBill notification will be sent to you via your Chapman email account each month for all items/services billed to your student account. The eBill notification directs you to log into your secured online account to print and view your account activity and monthly statement. Students - You must view/print your eBill through WebAdvisor, Make a Payment/View Monthly statements to connect to Chapman ePay.  Parents - You can also view/print your student's eBill through Student Resources, Chapman ePay, Pay Online for Parent. 

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What credit cards does Chapman ePay accept?
Chapman University will accept Discover, MasterCard, or American Express through our secure online service provider. You may also pay with an eCheck online or send your check, cash or money order to Chapman University Cashier’s Office, 1 University Dr., Orange, CA 92866.
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Why are credit card payments assessed a service charge?
Chapman is following the lead set by many other colleges and universities that are implementing policies to offset the high costs of processing credit card payments. The convenience of using credit cards comes with a cost. That cost is a service charge of 2.25% per transaction. Since VISA imposes rules that limit flexibility in managing credit card costs, VISA will not be accepted.

We understand that this is a significant change. The university’s costs associated with credit card payment programs have more than doubled over the past five years, to more than $600,000 a year. We have studied the credit card fee issue from every angle. Last year, less than one-third of the students used credit cards to pay their account balances.  This means that two-thirds of students did not benefit from this university expenditure, and that is not equitable.

Simply, at a time when Chapman is attempting to control expenses and continue to strengthen academic programs, the significant costs associated with accepting credit card payments do not represent a good use of student tuition dollars. The service fee will be displayed before you finalize your payment.
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How can I add an authorized payer to my account?
If you would like someone else to have access to View and/or Pay your bills, simply add them on as an Authorized Payer in Chapman ePay. When authorizing a payer in Chapman ePay, you are releasing financial and other academic information to those users.

To add an authorized payer, log in to Chapman ePay, and select the Authorize Payers option on the left side of the page then follow the prompts to add an authorized payer. You will want to add a secondary email address in the Secondary Notification Address area under User Preferences so that they too can receive email notifications that the newest monthly billing statement is available.
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Why won't you give me information regarding my child's account? I pay the bill.
A federal law under the Federal Educational Rights to Privacy Act (FERPA) requires that students provide authorization to the Student Business Services’ Office by completing the responsible party section on the Tuition and Fee Master Payment Contract before we can release financial information to anyone. We understand that many parents, spouses, or other individuals pay or need to discuss charges on a student's account. To assist communication between other individuals and Chapman University, each student must complete and deliver the Tuition and Fee Master Payment Contract to the Student Business Services’ Office which signifies who may be allowed to receive the specific financial and some academic information relating to a student’s account.
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Will I receive a bill on my account?
We are pleased to introduce a new ebill.  This brand new system will allow you to receive your billing statement online through WebAdvisor's Make a Payment/View Monthly Statement link.  It will also provide the ability to pay online from the statement you are viewing.  This new system will make the billing and payment process much more convenient for you and your family.  In addition, the system will allow you to have access to your monthly billing statements online at any time.  You can provide access to your parents or other individuals that may need access to your student account through the Authorized Payer in Chapman ePay.
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As a student, how do I obtain access to the Chapman ePay/eBill system?
Accessing Chapman ePay is easy, simply log into WebAdvisor. This requires your Student ID and password. Select the Make a Payment/View Monthly Statements link and follow the prompts. For questions or assistance with this process, please contact the Chapman ePay Help Desk at (714) 997-6838.
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Why do I get an error when I enter the amount I want to pay online?
When entering in the amount to pay online, do not enter dollar signs or commas. Enter dollars and a decimal point followed by cents (Ex. 2250.00 or 10516.25)
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I made a payment online. When will my account balance reflect the payment?
Payments made before 3:00 p.m. will be applied to your student account after 3:00 p.m. the same business day. Payments made after 3:00 p.m. will not be applied until after 3:00 p.m. the following business day. Payments made after 3:00 p.m. on the last business day of the month will not be applied until the first business day of the following month. All times are Pacific Time.
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What are the notes at the bottom of the new statement?
The Notes section will list any restrictions, holds and financial aid comments regarding your student account.  Please read them carefully.
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