»Frequently Asked Questions

I have reviewed the website and I still have questions. Who can I contact?

What should I do if an e-mail asks for my personal information such as my username or password?

How do I report an Incident?

How do I change my password?

What is the Computer and Network usage policy at Chapman University?

What is Phishing Fraud?

What should I do if I get phishing attempt?

How can I identify a phishing attempt?

I may have been a victim of a phishing attempt, what should I do?

Where can I find the Information Security policy?

Can I use my personal computing device for work related communication?

How can I make my computer more secure?

My question is not listed

I have reviewed the website and I still have questions. Who can I contact?

For additional assistance, you may e-mail the Department of Information Security at dis@chapman.edu or call 714-744-7972.

What should I do if an e-mail asks for my personal information such as my username or password?

IS&T will NEVER ask for your password. Do not share your password with others. Please do not respond to any such e-mails or share your personal information with others.

How do I report an Incident?

When you become aware of any of the following, the incident must be reported immediately to the Department of Information Security

  • Theft or missing computer/laptop/mobile device
  • Breach of sensitive information (social security number, student records, etc)
  • Widespread computer infections/spyware
  • Serious system outages

How do I change my password?

You may change your password at any time by visiting the Activate Account page.

What is the Computer and Network usage policy at Chapman University?

View the Computer and Network Acceptable Use policy online.

What is Phishing Fraud?

  • "Phishing" is a kind of fraud perpetrated over email. It is a type of identity theft.
  • The goal of a phishing is to trick you into giving out your email login name and password.
  • Phishers who get your email login name and password will send out hundreds of thousands of spam messages as you, ruining your reputation.
  • Phishing emails can be very persuasive and try very hard to look official.
  • Phishing emails can be personalized. They can say they come from Chapman University, and even be addressed to you by name.

Remember These Rules:

  • Chapman University will NEVER ask for your password.
  • Chapman University will NEVER threaten to delete your account to make space.
  • Chapman University will NEVER ask you to prove that you are still an active user.
  • Do NOT respond to email messages which ask you to provide or verify your personal information.
  • Do NOT follow any directions contained in such messages.
  • Giving out your login name and password is a violation of the Chapman University Network Acceptable Use Policy.

What should I do if I get phishing attempt?

Please report any suspicious messages immediately to abuse@chapman.edu

How can I identify a phishing attempt?

Phishing attempts will generally point to websites that are hosted outside of chapman networks. Always remember that CHAPMAN UNIVERSITY WILL NEVER ASK FOR YOUR PASSWORD - DO NOT SHARE YOUR PASSWORD WITH OTHERS! If you notice something suspicious, please forward the message to abuse@chapman.edu. The Department of Information Security has also created a spam gallery for your reference checking where all identified phishing attempts are tracked.

I may have been a victim of a phishing attempt, what should I do?

If you think that you may have been the victim of a phishing attempt, please contact the Chapman Service Desk immediately at 714-997-6600.

Where can I find the Information Security policy?

View the Information Security Policy for Chapman University online.

Can I use my personal computing device for work related communication?

Utilization of any computing devices such as Mobile Phones, Magnetic Stripe Readers, Wireless Access Points, Handheld credit card devices, Smartphones, Tablets, and Portable Storage requires an acknowledgment of the “Mobile Computing Device Standard” and adherence to its completion criteria. View the Mobile Computing Device Standard online.

How can I make my computer more secure?

·         Install an AntiVirus on your computer and keep it up to date

·         Keep your operating system up to date with the latest updates

·         Create a strong password to protect your system and make sure to lock it when you walk away

·         For mobile devices, take the device with you

My question is not listed

If you cannot find an answer to your question, please e-mail us at dis@chapman.edu.

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